Dyson Refused to Repair My Airwrap Due to Missing Cable Label

Despite having the serial number that fully proves the authenticity and ownership of my Dyson Airwrap device, the authorized Dyson service center is refusing to accept it for repair solely because the label on the cable is missing. This situation not only puts the user at a disadvantage but also makes access to technical support dependent on an arbitrary reason. The identity of the device can already be verified through the serial number, and refusing service due to the absence of a physical label on the cable is a practice that contradicts consumer rights. The device is experiencing a malfunction and clearly requires repair, which should be covered under the warranty in itself. From a global brand like Dyson, I expected a more professional and customer-focused approach. Failing to stand behind the product and restricting service access due to procedural details like missing labels significantly harms the user experience. I request that the necessary action be taken, that my device be promptly accepted for technical service, that the fault diagnosis be carried out, and that the repair process be initiated without further delay.