Ducray Keracnyl Gel cleanser dries out my facial skin too much. Is it possible to return a cosmetic product with this kind of effect?

Ducray Keracnyl Gel cleanser dries out my facial skin too much. Is it possible to return a cosmetic product with this effect? Practical clarification:

Severe dryness, tightness, flaking, and a burning sensation after cleansing are not considered a normal reaction, even if the product is designed for oily or problem skin.

Ducray Keracnyl Gel contains cleansing and sebum-regulating components, but they should not damage the skin barrier or cause pronounced discomfort.

If after use:

the skin becomes excessively dry

flaking or micro-cracks appear

burning occurs after every wash

the overall condition of the skin worsens

this indicates that the product is not suitable for you. Such a situation may be treated as a product defect due to an individual adverse reaction, especially if the product was used minimally and the effect appeared immediately.

What you should do:

stop using the product

keep the packaging and receipt

document the condition of your skin

contact the store with a request for a refund

Many sellers accept cosmetic products back when an adverse reaction is documented.

If the store refuses, filing a complaint on Xolvie strengthens the consumer’s position, helps achieve a resolution, and warns other users with sensitive skin.