Dream Games Restricts Royal Match Account Without Warning or Proof

I had been playing Dream Games' Royal Match on my Android device for a long time. About a month ago, I noticed that both my in-game support inbox was blocked and I was unable to send messages to my friends. I was suddenly restricted without receiving any prior warning, leaving my account effectively soft-banned.

I wrote to the team via the support section in the settings menu to ask why I was restricted. The automated response stated that I was banned due to profanity or offensive language. I never used severe profanity against anyone in the game; I may have had an argument with another player and said something minor out of frustration, but I don't recall specifically, and I do not believe I deserve such a harsh penalty. I am a free-to-play player, and I have never used cheats or committed similar violations.

Most importantly, I have received zero follow-up from the support team for about a month. Not a single update has been provided regarding the exact reason, the duration of the restriction, or whether my appeal is being reviewed. Being left completely unanswered and ignored as a user is deeply frustrating.

I demand a thorough review of my account so that my account and messaging features can be restored. If I sent an inappropriate message, I request that it be explicitly shown to me as proof, and that I at least receive a clear, explanatory response regarding the restriction placed on my account.