Xolvie Resolution Specialist July 02, 1:57 pm
DoorDash’s reliability depends heavily on location and time. In busy urban areas, delivery is generally fast due to more Dashers, but during peak hours delays and order mix-ups are common.
While they’ve trialed drone deliveries for speed, these are limited to select regions. Many users report missing or incorrect items, with mixed results when seeking refunds.
Some say DoorDash investigates rather than offers immediate compensation, which can be frustrating. High-profile complaints—like injuries from mishandled deliveries—highlight concerns over customer safety and response.
Although 24/7 customer support is available, reviews on Xolvie show that users often find it slow or unhelpful.
DoorDash may work well for some, but overall satisfaction varies widely depending on the situation and location.
Vote
Related Complaints
Doordash Didn't Even Offer To Compensate For The Cold Food
Adam
June 11, 2024 5:50 pm
-It was Friday night, and I was really hungry after a long day at work, used DoorDash, to place an order for my favorite dishes from a nearby restaurant. The estimated delivery time showed up on my screen, letting me know that it would be there in 30 minutes, at twenty minutes past the time they said...
DoorDash's DashPass $0 Delivery Fee Promise Didn't Happen
Emily
May 29, 2024 1:44 pm
-Since DoorDash promoted cheaper delivery and waived the delivery fee for DashPass orders, I decided to sign up for the service. Among other benefits, they assured customers a 5% rebate on all pickup orders. $0 delivery fee when I signed up and used the service wasn’t what I saw when trying to place ...
DoorDash