Brand Overview: Diet Doctor
Diet Doctor is an online health and nutrition platform dedicated to low-carb and ketogenic dietary guidance. Founded in Sweden by physician Dr. Andreas Eenfeldt in 2007 (expanding internationally in 2011), the platform is operated by Diet Doctor Sweden AB and provides evidence-based resources for metabolic health and weight management.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer support phone number is publicly available. Customer inquiries are handled primarily through their support email and online help center.
Industry and Operations
Diet Doctor operates in the digital health, wellness, and nutrition space. The company runs a subscription-based platform providing both free public health resources and paid premium membership tiers that grant access to specialized programs and planning tools.
- Personalized Meal Planning: Custom low-carb and keto meal plans with automatic grocery lists and ingredient adjusters.
- Recipe and Nutrition Library: A database of low-carb, keto, and high-satiety recipes and visual food guides.
- Mobile Applications: Dedicated iOS and Android mobile apps designed for meal tracking and lifestyle adherence.
- Educational Content: Video lectures, guides, and structured health courses developed alongside medical professionals and dietitians.
User Sentiment
User sentiment across consumer forums and complaint platforms is heavily impacted by recurring issues related to subscription billing and customer support responsiveness.
- Free Trial and Auto-Renewal Issues: Many consumers report unexpected annual membership charges occurring immediately after a free trial period ends, often noting difficulty in cancelling before the billing date.
- Refund Disputes: Users frequently complain about delayed customer service responses and strict or unresponsive refund handling when attempting to reverse unauthorized or accidental subscription charges.
- Platform and Content Changes: Several long-term members express dissatisfaction with website redesigns, the removal of older video archives, or transitions toward partner applications.
- Technical and Account Difficulties: Some users experience problems logging in, accessing premium features on mobile devices, or navigating account settings to manage their subscriptions.
Share Your Experience
If you have experienced issues with Diet Doctor, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.