Brand Overview: DEWA
Dubai Electricity and Water Authority (DEWA) is the exclusive public utility service provider for electricity and potable water in the Emirate of Dubai, United Arab Emirates. Established on January 1, 1992, through a decree merging the Dubai Electricity Company and the Dubai Water Department (both established in 1959), DEWA operates as a publicly listed joint-stock company (DEWA PJSC), with majority ownership held by the Government of Dubai.
Contact Info
Customer Support Email: [email protected]
Customer Service Phone Number: +971 4 601 9999
Emergency / Technical Notifications: 991
Industry and Operations
DEWA operates in the public utility and energy sector, overseeing the end-to-end generation, transmission, and distribution of electricity and desalinated water to residential, commercial, and industrial consumers throughout Dubai.
- Electricity Supply: Power generation, transmission grid management, and smart meter electricity distribution.
- Water Services: Desalination of seawater, storage, and potable water network distribution.
- Account Management: Activation (move-in), deactivation (move-out), and transfer of utility connections integrated with local tenancy systems.
- Green Energy Initiatives: Management of the EV Green Charger network and the Shams Dubai solar rooftop connection framework.
- Billing and Payments: Electronic billing, digital payment portals, and smart living consumption analytics.
User Sentiment
While DEWA provides comprehensive digital service channels and modern infrastructure, customer sentiment on third-party review platforms and public forums often highlights dissatisfaction with account management, billing inconsistencies, and automated support channels.
- Unusually High Bills: Customers frequently express concern over unexplained spikes in monthly utility charges and report challenges when requesting meter verification or disputing excessive consumption.
- Delays in Connection Activation: Several users report delays in having their water or power turned on after moving into a new residence, even after paying the required security deposits.
- Deposit Refund Difficulties: Moving-out customers cite slow turnaround times and administrative hurdles when trying to recover their security deposits or clear final balances.
- Customer Service Bottlenecks: Complaints frequently mention repetitive automated responses, slow resolution for non-standard requests, and difficulty connecting directly with support agents capable of handling complex disputes.
- EV Charger Downtime: Electric vehicle owners occasionally report non-functioning public charging stations or app connectivity errors at charging spots.
Share Your Experience
If you’ve experienced issues with https://www.dewa.gov.ae/en, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.