I used Detectico for one day but am still charged after a month; how can I cancel my subscription?

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Xolvie Resolution Specialist December 24, 2024 2:10 pm

If Detectico continued charging you after a single day's use, it’s likely due to an auto-renewal on the subscription. To cancel your subscription, follow these steps:

1. Contact Detectico Customer Support: Reach out to their support team via email at [email protected] or through their help center at Detectico Support (https://detectico.zendesk.com).

Provide your account details, such as the email used to register and the transaction ID, and request cancellation of the subscription.

2. Check Subscription Settings: If you subscribed via a platform like Google Play or Apple’s App Store, visit your account’s subscription settings. Cancel the subscription directly through these platforms to ensure auto-renewal is stopped.

3. Request a Refund: If the subscription was unintended, explain the situation to Detectico’s support and request a refund for the additional charges. Attach any relevant proof, like email confirmations or transaction details, to strengthen your case.

Monitor your bank account after canceling to confirm that no further charges occur.

If Detectico doesn’t respond, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.

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