I purchased a Dell 5530 laptop and contacted the seller, Beta Computer, about the invoice and issues with the screen/lid flexing and a gap in the bottom case. They referred me to Dell service. I spent about two weeks communicating with Dell service via phone and email. In the end, Dell service concluded that the issue wasn’t their responsibility but rather that of the seller or even the shipping company.
The seller has denied my return request, stating that the 14-day return period has passed, the seller requires a return report, and the product is no longer in resalable condition. Dell service, on the other hand, directed me back to the seller instead of issuing a return report. After two months, no one is taking responsibility for the product.
I bought a Dell Vostro 16 5630 laptop online on March 5, 2024. The following day, I got the device, but while setting it up, the screen started flickering. I suspected a driver issue, so I went ahead and updated them. However, to my dismay, the problem persisted. I reached out to the seller and aske...
On March 5, 2024, I purchased a Dell Vostro 16 5630 N1006VNB5630WP I7-1360P 16GB 512SSD RTX2050 16" W11P laptop online. The item arrived the next day, but the screen flickered during the initial setup process. I updated the drivers, hoping that would cure the problem, but the problem persisted, so I...
Despite repeatedly reporting the same issue with my Dell device, nothing has been properly resolved. Each time I contacted support, different procedures were applied, but none of them worked. In fact, after these so-called "repairs," my device is now completely unusable—I can’t even get the screen t...
About a year and a half ago, I purchased a Dell G15 5511 laptop. Two to three months after the purchase, the device suddenly shut down and had to be sent in for repair. Despite requesting a replacement, the device was returned to me after being repaired. A few months later, the same issue occurred a...
I deeply regret trusting Dell as a brand. I purchased a Dell Inspiron 16 5620 laptop, and since the day I received it, it has required four separate part replacements. First, the power input was faulty and replaced. Then, the touchpad (mouse pad) had to be replaced three times due to persistent issu...
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