My Decathlon Order Delayed
On July 17, 2023, I placed an order for 2 dumbbells (order number: TR1496121240) on Decathlon's website. Today is July 24, 2023, and it has been a full week since I made the purchase, but the items I ordered have not reached me yet. When I called their customer service at the number they provided (0 (850) 532 33 22), I couldn't even speak to a proper representative. Moreover, they had no problem charging customers up to 35 TL for shipping fees. This level of indifference is simply unacceptable. Decathlon's service is in a terrible state, and it's causing a great deal of inconvenience for us customers. I urgently demand a prompt response to resolve my issue.
Hello Mr. Furkan, First of all, we apologize for the negative experience you had with our online store. During this extraordinary period, we are experiencing short delays in the shipment of orders due to the high volume of orders. Your order has been shipped. When you log into your account, you can access the shipping tracking page of your order by clicking on the green package button under the "Order Status" section in the order details or by clicking on the tracking code in the email we sent you with the subject "your order has been shipped." Thank you for your understanding during this process, We wish you healthy and sport-filled days!
Hello Mr. Furkan, First of all, we apologize for the negative experience you had with our online store. It appears that your order has been delivered. Thank you for your understanding during this process, We wish you healthy and sporty days!
