I Face Decathlon Missing Item Issue And No Refund Response

On April 11, 2026, I placed an order with Decathlon, which was delivered to me in two separate packages. The first package arrived damaged, and the silicone earplug product was missing from the contents. I initially assumed that the missing item might be included in the second shipment, so I waited. However, when the second package arrived, I discovered that the silicone earplugs were not included there either.

Following this, I contacted Decathlon and reported the issue. A complaint record was supposedly created, and I was told I would receive a response within 48 hours. Despite waiting beyond this timeframe, I received no follow-up, and no action was taken to resolve my issue.

Later, when I reached out again via WhatsApp support, I was told that warehouse records showed no missing items in the shipment, and therefore they would not take responsibility. When I asked for my complaint reference number, I was informed that no such record existed. The lack of communication and the absence of any official complaint record clearly reflect an unprofessional handling of my case.

When I questioned why I had not been informed earlier, the WhatsApp representative admitted that it was due to negligence. This lack of communication and accountability made me feel completely disregarded as a customer.

For this order (Order No: sgtr4568162977), for which I paid $12, I request a refund for the missing silicone earplugs. I also ask that Decathlon conduct an internal review regarding this negligence and unprofessional conduct, and resolve my complaint without further delay.