CYBEX charged me twice for the stroller purchase, how can I demand a refund for the duplicate charge?

Send CYBEX a clear and polite message through their official Contact Form or email [email protected] (for U.S. orders) with the subject line "duplicate charge" and include your order number, dates, amounts, transaction IDs, and a copy of your payment confirmation.

Their U.S. terms state that refunds are issued using the same method of payment, typically within 7 business days after confirmation, and you must contact them within 48 hours of delivery.

If you bought something from another store, first call that store and ask them to either talk to CYBEX about the repeat charge or give you a refund.

If CYBEX doesn't answer right away, share your concerns or file a complaint on Xolvie to connect with others and find support.