CVS Pharmacy Charged Me for ExtraCare Plus Without a Renewal Reminder

Tina
CVS Pharmacy
37

About a year ago, I registered for an ExtraCare+ account with CVS Pharmacy completely aware that it was an annual subscription set to auto-renew—but only after I got an advance email warning before being charged. That particular condition calmed my mind. Though I meant to cancel before the renewal date, I forgot when that would be. Still, I wasn't particularly worried since CVS promised to send me a reminder email before credit card charge. That reminds never never came. My only knowledge of the membership renewal came from the fee shown on my bank account. I was a little deceived and surprised. Trusting a system that falls short on its end irritates one. Since then, I have called CVS expecting they will correct this.

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