Brand Overview: gocurb
gocurb (also known as Curb or Curb Mobility) is an app-based ride-hailing service and mobility platform that connects passengers with licensed taxis and for-hire vehicles. The company's origins trace back to 1992, but it officially emerged as Curb Mobility, LLC in 2018 following a separation from Verifone, under the leadership of CEO Amos Tamam.
Contact Info
Customers and drivers can reach out to the company's support team using the following official contact details:
- Customer Support Email: [email protected]
- Driver Support Email: [email protected]
- Phone Number: (718) 222-0600 (Main Office) or (929) 259-8822 (Driver Support)
Industry and Operations
Operating in the urban transportation and software industry, gocurb provides a modern technological infrastructure for the traditional taxi business. The company offers a suite of products designed to improve the transit experience for riders, drivers, and fleet operators.
- Ride-Hailing App: A consumer mobile application that allows users to book, track, and pay for taxi rides with upfront pricing.
- Fleet Management Solutions: Dispatch software, digital taximeters, and eFleet access to help operators manage their vehicles efficiently.
- Payment and Media: In-vehicle technology that processes credit card payments and delivers content and advertising to passengers via Taxi TV.
User Sentiment
Overall user sentiment regarding gocurb on various review platforms leans heavily negative, with users frequently expressing frustration over unreliable technology and poor customer service experiences.
- App Malfunctions: Numerous users report severe technical glitches, including the app freezing, crashing, or failing to locate nearby drivers.
- Unreliable Service: Frequent complaints about drivers accepting rides but never showing up, canceling at the last minute, or taking longer routes.
- Billing and Payment Issues: Reports of unauthorized charges, incorrect upfront pricing, double billing, and issues with the app's payment gateway.
- Poor Customer Support: Users express dissatisfaction with unresponsive customer service, particularly when trying to resolve payment disputes, report unsafe driver behavior, or track down lost items.
Share Your Experience
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