3
Müge found the result inadequate

Corendon Airlines Rescheduled My Flight Without Notification

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May 28, 2024 4:54 pm
40

Due to an operational situation, the 18:45 Düsseldorf-İzmir flight scheduled for 19.06.2024 with Corendon Airlines has been rescheduled to 08:00 in the morning without our consent. We kindly request immediate compensation for this inconvenience. Upon contacting customer service, I was informed that cancellations and refunds are not accepted if they are requested within 14 days prior to the flight. I kindly request either a new route selection or a refund to address the issue at hand and ensure that our rights as passengers, as outlined in civil aviation regulations, are upheld and that we are not subjected to any unfair treatment.

May 28, 2024 5:34 pm (40 minutes after complaint)

Good day. Thank you for your feedback. All information regarding the time change is available on our website. You can check it. If you have any other questions, you can contact us again through official channels. Best regards.

Müge
Müge
May 28, 2024 5:40 pm

Sure, here is the translation of the text from Turkish to English: "These automatic responses of yours are not helpful at all. It is completely unacceptable that no refund is given after a 10-hour change in flight time and that feedback is ignored in this way. We will meet in consumer courts."

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