I bought Columbia brand waterproof boots as a gift to my son on 17/08/2022 from the Cepa Boyner branch. My son lives in Aachen, Germany, and goes home from school with this boot. Although he does not use this shoe in the field, outside the city, and even in heavy sports such as football, the shoe has broken and torn there. When my son came to Turkey, we delivered the shoe to the Cepa Boyner store, demanding that it be replaced under warranty. However, they told us that there was no production defect by making a negative return to us from there. However, the fact that they do not accept a situation that we believe is an indication of the poor quality of the material in a sports shoe that breaks and tears almost as a result of walking on a flat road as a production defect shows how insensitive the Columbia brand can be in this regard. I would like to state that we will make our complaint on this issue to all relevant authorities that we can reach at home and abroad. We urgently request that our suffering in this regard be eliminated as soon as possible and our damages be provided.
I purchased a Columbia waterproof Granite Trail boot on 17/11/2023. I live in Aydın, where winters are mild, almost like autumn, with soft weather conditions. As a result, I only wore the boots a few times. However, during heavy rain, water completely soaked into my boots, despite them being adverti...
On 08.11.2024, I purchased a pair of Columbia BL6246 Konos TRS Outdry waterproof shoes from the Columbia store in İstinyepark AVM. Although I did not ...
5 months ago, the boot I bought from Columbia store, opened on the front part of the left foot. On April 7, I took the boot to the store where I bought it and they sent it for inspection. After 10 days, the rejection came back and it was written that there was no problem in the production of the sho...
I bought a pair of shoes from Columbia Maltepe Park AVM branch on 06.04.2024. Due to wear and tear observed on 12.05.2024, I sent them for inspection. The examination was completed on 20.05.2024, and the product returned to the store on 27.05.2024. Unfortunately, the inspection yielded negative resu...
In July 2023, I bought a pair of shoes from the Columbia store in Mavişehir. Unfortunately, the sole of the shoes started to deform within three months, by November. I explained the issue to the Columbia store in Mavişehir and handed over the shoes on November 25, 2023, for warranty processing, send...
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