On October 20, 2024, I purchased a Columbia rain jacket with Omni-Tech technology from the Gebze Netpa store. Although the product was specifically marketed as waterproof, it allows water to seep through—especially around the shoulder area—during use. This clearly shows that the product does not fulfill its primary promise.
I applied to the seller for a refund or exchange, but my request was denied with the explanation of “user error,” without any concrete or satisfactory technical justification. However, a rain jacket advertised as waterproof should not leak under normal rain conditions, and this cannot reasonably be attributed to user error. This clearly indicates that the product is defective.
I paid approximately $163 for this product (receipt numbers 7226 and 0134). I request that the item be evaluated as defective, accepted for return, and that the full amount I paid be refunded to me.
On October 20, 2024, I purchased a Columbia-brand rain jacket from the Gebze Netpa Store, which was advertised as waterproof and manufactured using Omni-Tech technology. However, I noticed that during rainfall, the jacket started leaking from the shoulder area. Omni-Tech is Columbia’s first waterpro...
On February 17, 2025, I purchased a Columbia Watertight II Men’s Rain Jacket, advertised as “waterproof,” from The Moose Bay Aqua Florya store, paying $133. However, the product allowed water to pass through during the very first rainfall and clearly failed to deliver the promised waterproof perform...
On April 5, 2024, I purchased the Columbia Plateau Waterproof men’s shoes (Order No. 466884) for ₺3,999.95 through the Columbia website. I trusted the listed features, particularly the omni-tech™ waterproof claim, believing the product would meet its stated promises. I first wore the shoes in the w...
Hello, my name is V***** Ş****. I purchased two products from Columbia—a jacket and a pair of waterproof shoes—but both turned out to be defective. The jacket is leaking insulation from the seams, and the shoes, which are supposed to be waterproof, are allowing water to seep through. When I sent bo...
I purchased a pair of Columbia Outdry shoes with a 2-year waterproof guarantee, but they failed to keep water out during light rain. The water entered through the upper part of the shoe, which is unacceptable for a product marketed as waterproof. I sent the shoes in for inspection, but the response ...
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