Codapay payment went through on Codashop but my game balance never updated, what should I do next?

If your Codapay payment went through on Codashop but your game balance was never credited;

• Check your Codashop order status to confirm the payment shows as successful/paid
• Verify the charged amount, date, and reference number on your bank, card, or mobile billing statement
• Confirm you entered the correct game ID / player ID / server during purchase
• Wait 15–60 minutes in case of delayed crediting, then restart the game and log in again
• Do not repeat the payment to avoid double charges

Contact Codashop support with a clear request;

• State that Codapay payment was successful but in-game currency was not delivered
• Provide the order ID, game name, player ID/server, payment method, date, and amount
• Attach proof of payment (receipt, SMS, bank screenshot)

Ask them to;

• Verify the transaction status with Codapay
• Manually credit the missing game balance
• Refund the payment if delivery cannot be completed

If Codashop says the payment was sent to the game;

• Contact the game publisher’s support with the same order details and proof
• Ask them to trace and credit the missing currency

If neither Codashop nor the game support resolves the issue;

• Save all correspondence and payment proof
• File a complaint on Xolvie to report successful Codapay payment with missing in-game balance and seek help with crediting or refunding the funds