Beymen Sells Defective Chanel Fragrance to Longtime Customer
On April 29, 2026, I purchased a 50 ml spray bottle of Chanel No. 5 Eau de Parfum as a Mother's Day gift for my mother under order number bey20260429-13718017 on the Beymen app. When my mother opened the perfume recently, she mentioned that the scent—which she has used for years—was nothing like it usually is. She said that while a very faint scent appears upon the initial spray, it completely vanishes within a few seconds, making the product feel practically like water. When I tried the perfume myself, I experienced the exact same thing, which left me deeply embarrassed by the gift I gave her.
While I have never had any issues with other items in this order or in past purchases, this situation has raised serious doubts for me regarding the authenticity of the product. As a long-standing customer who has trusted Beymen for years, experiencing this has been extremely disappointing, and I regret buying perfume from Beymen.
Because the packaging was opened, I first reported the issue to your online support team via email; I currently still have the perfume in my possession. I demand a full refund for this product to resolve my grievance, and I ask that you inspect the perfume if necessary. Additionally, I request that you conduct stricter audits on your partner perfume warehouses and importers to implement necessary controls and prevent similar issues in the future.
