Chamet Withdrawal Transferred But Not Received

I use Chamet together with Metwallet and on 30 July I made a withdrawal request of 50 USD from my Metwallet. At the time I had already changed my details on my Chamet profile but not yet updated them on Metwallet. In my Metwallet “withdraw history” the 50 USD transaction dated 30 July 2026 appears as “transferred”, but until today I have not been able to cash out this money anywhere. Since then I have not received any response from Metwallet support despite trying to reach them, and there has been no explanation about where this 50 USD actually went or why it is not available to me. I kindly request that the 50 USD be refunded either back to my Chamet account or to the new Gmail account now linked to my profile, and that you inform me clearly about the status of this transaction and prevent such problems from repeating in the future.