I made two consecutive payments of €0.50 each with my credit card through the Cerebrum website to take an IQ test. Both transactions were processed on the same day, back to back. However, I never received any confirmation email, nor did I get access to any test results.
This was my first time using Cerebrum’s services, and I honestly expected a smooth and professional process. Instead, I was charged twice without being provided what I paid for—not even a simple acknowledgment of my order. I believe it is completely unacceptable to deduct payments and then go silent without delivering the promised service.
I am requesting an immediate explanation and a full refund of the amounts charged. If this platform is to be trusted, it must be transparent and responsive. I also urge the company to fix whatever technical issue caused this problem to prevent it from happening to others.
I accessed the Cerebrum IQ test through an online page, clearly stating that the test would cost €0.99. Believing it was a one-time fee, I completed the test and provided my bank details solely for this charge. However, I later discovered that €19.99 was being deducted from my account every 7 days, ...
I signed up for what was advertised as a one-time IQ test on Cerebrum IQ and entered my card details just for that purpose. I paid a small amount thinking that was it. But soon after, I realized the platform had automatically enrolled me in a subscription without my clear consent—and started chargin...
On the Cerebrum IQ website, I made a one-time payment only to see my test results. However, even after almost a year, recurring charges have continued to be withdrawn from my credit card without my approval. At first, around ₺700 was deducted, but later the amounts increased to about ₺900. In total,...
On the Cerebrum IQ website, I made a one-time payment just to see my test results. However, without my approval, recurring charges started being withdrawn from my card. At first, ₺975 was charged, and afterward, amounts of ₺961 were repeatedly taken as “debt.” I was never informed of any membership ...
I accessed a page related to the Cerebrum IQ test online. Based on the information that the test cost €0.99, I decided to take it. However, I later discovered that after taking the test, €19.99 was being withdrawn from my bank account every seven days, using the same account I had provided for the i...
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