If your Shopify integration with CCAvenue has payment gateway errors;
• Contact your Shopify developer/technical team and CCAvenue support and explain that the integration is failing or throwing errors
• Provide your store URL, error messages, screenshots, transaction IDs (if any), and the exact step where the error occurs
Ask them to;
• Verify API keys, working keys, access codes, and encryption settings
• Check callback/redirect URLs and ensure they match Shopify requirements
• Confirm whether the issue is due to CCAvenue downtime, sandbox/live mode mismatch, or configuration errors
If the problem persists;
• Keep error logs, screenshots, and correspondence
• Test payments in sandbox mode and compare with live settings
• File a complaint on Xolvie to document the issue and push for technical resolution
