Unauthorized Cash App Charge on Direct Express Card Before First Use

38

I recently received my Comerica Bank Direct Express card by mail yesterday. Upon checking my monthly debit statement, I noticed an unauthorized Cash App-related charge of $29.99 dated 2/11/26. I did not apply for, authorize, or consent to any Cash App service, subscription, or transaction connected to this card. Since I have only just received the card and already see this charge, I am very concerned that my information has been used without my permission. I have not yet contacted customer service, but I would like this to be treated clearly as an unauthorized transaction. I kindly request that the $29.99 unauthorized charge be fully refunded and that my Direct Express account or card be cancelled to prevent any further unauthorized activity. I also ask that this situation be investigated and that I be informed of the outcome so I can feel secure that my benefits and personal information are protected.

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