While editing videos on CapCut, I’ve encountered a frustrating issue where audio doesn’t play when I add it to my custom videos. The sound only works when I use a template. I’ve tried multiple solutions, including uninstalling and reinstalling the app, but nothing has fixed the problem. This issue makes it impossible for me to create my own videos effectively. I expect CapCut to address this bug immediately and provide a solution so I can use the app as intended. As a loyal user, this experience has been extremely disappointing, and I urge the team to resolve this issue promptly. Please provide an update or fix this problem as soon as possible!
I have been experiencing a persistent issue with CapCut when trying to access templates or the Creator Center. The error message "Failed to load. Tap to retry" keeps appearing, and no matter how many times I tap, the problem persists. I’ve tried multiple suggested solutions, but nothing has worked ...
I’ve been using CapCut Pro, and honestly, it’s become a nightmare to edit videos. Despite paying for the premium version, the app runs incredibly slow and has become completely unusable for any serious editing. The video and audio are always out of sync — the sound plays from one timeline while the ...
I’ve been experiencing persistent problems with Capcut not playing the audio files I upload. I carefully followed all the instructions from your last email, but unfortunately, the issue remains unresolved. I deleted the app and lost all my data, but even after reinstalling it, the same problem conti...
I was planning to record a Minecraft gameplay video with my friend using my iPhone X. I started a screen recording with the microphone turned on, and when I checked the footage in the Photos app, the sound was there—our voices recorded just fine. But when I imported the same video into CapCut, ther...
I’ve been trying to use CapCut for basic video editing, but honestly, it’s becoming unusable unless you pay. Almost everything is locked behind a paywall — even the simplest effects are restricted unless you subscribe to Pro. On top of that, I’ve tried adding music to my videos at least 10 times, an...
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