On December 28, 2024, I accidentally downloaded the CapCut app and unknowingly purchased an annual subscription. Since the app has not yet processed the payment, I am now unable to use any other apps or update my phone.
Additionally, when I try to complete or cancel the purchase, my card is not being accepted, leaving the transaction stuck in limbo. This issue has made my entire phone unusable, and I am completely frustrated. If I proceed with the payment, I fear that CapCut will refuse to refund me later due to a time limit on cancellations.
I demand an urgent resolution to this issue. Either cancel this purchase immediately or provide a working payment method so I can resolve this problem without being charged unfairly. Please fix this issue as soon as possible!
In December 2024, I purchased a one-month subscription to CapCut for 249.99₺. At the end of December, I upgraded to an annual subscription, which cost 1,399.00₺ and was charged to my credit card in full. However, despite having an active annual subscription, CapCut charged me again in January 2025 f...
I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second mo...
I purchased a one-year CapCut subscription, but due to insufficient funds, the payment didn’t go through initially. Later that evening, I added money to my account, and the app immediately withdrew 1400₺. However, despite the payment being processed, I am still unable to access the subscription bene...
On October 4, 2025, while using the CapCut app on my Android phone, ₺1,000 was withdrawn from my credit card under the description “CapCut Premium Membership Fee” without my knowledge or consent. I have only ever used the app for free and never started any Premium membership. The credit card stateme...
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