I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second month, but since I didn’t approve or complete the payment, the app is now in a frozen state.
Even worse, I can’t add a new card or make any updates through the App Store because of this issue. I’m completely stuck. If I try to pay just to unfreeze the phone, I know from experience I won’t get a refund after canceling—it will be considered “used time.”
This is beyond frustrating. CapCut needs to fix this payment loop immediately. I can’t even use my phone properly, and I’m being held hostage by an app I don’t even want to subscribe to anymore. Please resolve this ASAP.
I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership. This issue is f...
On December 28, 2024, I accidentally downloaded the CapCut app and unknowingly purchased an annual subscription. Since the app has not yet processed the payment, I am now unable to use any other apps or update my phone. Additionally, when I try to complete or cancel the purchase, my card is not bei...
While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I have been using CapCut for two years, and since I had no issues for about a year, I decided to purchase an annual subscription. Despite already paying for the first month, I later received a payment update notification. Since I urgently needed to use the app, I also purchased a monthly subscriptio...
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