About a month ago, I purchased a one-month subscription to CapCut to edit a video. I used it once, completed my project, and then did not touch the app again. Last night, I was shocked to see CapCut auto-renewed another month without my permission. I immediately contacted their support team via email to request a refund, but they simply replied that no refund would be issued.
How is this fair? I didn’t agree to an auto-renewal, and I haven’t used the app since the original subscription. If I needed long-term access, I would’ve chosen the yearly plan. This is an unauthorized charge, and I demand a full refund for the second month that I never approved or used.
I canceled my CapCut subscription, yet it keeps renewing automatically and charging my account! Despite disabling auto-renewal, I am still being charged without authorization. Even worse, my subscription doesn’t show up in the App Store, so I have no way to cancel it manually. How is this even poss...
On February 14, a CapCut 1-year subscription was purchased from my phone without my permission and without requiring a password. I only realized this the next day when I received an email with the invoice. Since I had never authorized this purchase, I immediately canceled the subscription. I even re...
While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...
I have been using CapCut for two years, and since I had no issues for about a year, I decided to purchase an annual subscription. Despite already paying for the first month, I later received a payment update notification. Since I urgently needed to use the app, I also purchased a monthly subscriptio...
I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second mo...
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