On February 14, a CapCut 1-year subscription was purchased from my phone without my permission and without requiring a password. I only realized this the next day when I received an email with the invoice. Since I had never authorized this purchase, I immediately canceled the subscription. I even received a confirmation email stating that my refund was approved.
However, even after 3-4 days, the refund has not been credited to my account. I finally managed to contact Apple customer support, which was already difficult enough, and their response was frustrating. They told me they couldn’t say how the payment was processed and that my refund would take 30-60 days to be processed. When I asked how they charged my account without my approval or password confirmation, they started giving automated responses instead of a clear explanation.
Later, they shifted the blame to my bank, avoiding responsibility. I still haven’t received an answer about how my money was taken without my authorization. Instead, they expect me to wait up to 60 days for a refund. It’s unacceptable to treat customers this way and take money without permission. I am extremely disappointed that a product I trusted is supporting such practices. I want my refund immediately.
About a month ago, I purchased a one-month subscription to CapCut to edit a video. I used it once, completed my project, and then did not touch the app again. Last night, I was shocked to see CapCut auto-renewed another month without my permission. I immediately contacted their support team via emai...
Hello, despite canceling my Capcut subscription through the Apple Store, I was still charged. My Apple Store account clearly shows that the subscription was canceled, yet the fee was still deducted from my account. This situation is both misleading and against Consumer Rights. I am requesting an imm...
I purchased a CapCut subscription but was not satisfied with the service, so I submitted a refund request shortly after my purchase. My refund request was approved, and I expected the charge to be reversed promptly. However, despite this approval, the subscription fee was still deducted from my car...
On October 6, 2025, a ₺999.90 mobile payment was charged to my account without my consent through the CapCut app on my iPhone 14 Pro Max, via the Apple Store. I noticed that there is an active CapCut subscription listed under my Apple account, but I never activated it. When I tried to cancel the sub...
I canceled my CapCut subscription, yet it keeps renewing automatically and charging my account! Despite disabling auto-renewal, I am still being charged without authorization. Even worse, my subscription doesn’t show up in the App Store, so I have no way to cancel it manually. How is this even poss...
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