CapCut Charged Me Without Permission – Refund Delayed for 30-60 Days
On February 14, a CapCut 1-year subscription was purchased from my phone without my permission and without requiring a password. I only realized this the next day when I received an email with the invoice. Since I had never authorized this purchase, I immediately canceled the subscription. I even received a confirmation email stating that my refund was approved.
However, even after 3-4 days, the refund has not been credited to my account. I finally managed to contact Apple customer support, which was already difficult enough, and their response was frustrating. They told me they couldn’t say how the payment was processed and that my refund would take 30-60 days to be processed. When I asked how they charged my account without my approval or password confirmation, they started giving automated responses instead of a clear explanation.
Later, they shifted the blame to my bank, avoiding responsibility. I still haven’t received an answer about how my money was taken without my authorization. Instead, they expect me to wait up to 60 days for a refund. It’s unacceptable to treat customers this way and take money without permission. I am extremely disappointed that a product I trusted is supporting such practices. I want my refund immediately.
