While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first place.
What’s worse is that the purchase doesn’t even show up under my active subscriptions, yet the amount has clearly been deducted. I now have no access to the features I paid for, and the app is acting as if nothing was bought.
This is completely unacceptable. I feel cheated—I paid in full, and I still can’t use the premium tools I need. I demand an immediate refund for the amount that was charged or, at the very least, for my purchase to be activated properly. CapCut needs to fix this issue right away and stop charging users for services they don’t actually deliver.
I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a monthly subscription for CapCut Pro, but every time I try to export my edited videos, I get a notification telling me to subscribe to CapCut Pro. When I attempt to purchase the subscription again, it says that I'm already a subscriber, yet I still can't use any of the Pro features. Thi...
I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second mo...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
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