On September 24, 2025, I made an internal transfer of 605.85 USDT through the Bybit iOS app for spot and futures trading. I completed the transfer using the recipient’s phone number, but it turns out that multiple accounts were registered under that number, and the actual account to which the transfer was sent is now banned. Because I can no longer access the account, I’m unable to view the transaction details.
Since encountering this problem, I have been in regular contact with Bybit — every 5–7 days since September 24 — via both email and live chat, providing all relevant information, including the transaction ID. However, no resolution has been provided, and customer support has failed to give any satisfactory response. They also claimed that the Google Authenticator keys had been disabled, yet the account ban remains in place.
Although I was informed about the reason for the ban, I am requesting a refund of the 605.85 USDT I transferred. I expect this issue to be resolved as soon as possible.
I am experiencing a serious and ongoing problem with the Bybit app that has left me financially stuck for over a month. Whenever I transfer 5,000 USDT from my Bybit Global account to my Bybit TR account, the funds appear within 24 hours as expected—but then, without any explanation, the money disapp...
As a customer who has been depositing money and trading on Bybit for years to grow and manage my savings, I deposited funds with trust. On November 17, 2025, I transferred a total of $659 USD to an account under the name Bybit TR Ödeme Hizmetleri A.Ş. This deposit was rejected without any reasonable...
On January 17, 2025, I transferred ₺90,000 to my Bybit account. Despite completing a 48-hour review and submitting all required documentation—including ID photos, tax declarations, bank account details, and a handwritten selfie—my funds were not deposited. The transaction was flagged as a "suspiciou...
I attempted to withdraw cryptocurrency through the Bybit mobile iOS app using my account linked to the number 0543****710. Although I repeatedly entered the email verification code correctly, the system failed to accept it. After several attempts, my account was locked for 24 hours. Currently, I ha...
I opened a Bybit TR account thinking it would be a safe and convenient platform for crypto trading. I even went through KYC Level 3 and started by depositing a small amount of ₺ to try out some low-volume trades, around $50–$100, which all worked fine. However, once I transferred approximately $650 ...
Comments