About an hour ago, I made a single purchase of 360 gems in Brawl Stars. However, despite making the purchase only once, my bank account was charged three times for the same transaction. I immediately checked both my Google account and Play Store purchase history, and they both clearly show that I only made one purchase. There is no record of duplicate orders from my side.
This is unacceptable. I feel completely frustrated and misled. I trusted the game and platform, and now I’ve been charged three times for something I only bought once. This kind of error should not happen—especially with an in-game purchase on a platform that children also use regularly.
I expect Supercell or the Google Play team to investigate this issue urgently and refund the extra two charges back to my account. I also urge them to improve the reliability and transparency of the payment system to prevent others from facing the same issue. Please fix this immediately and return my money.
My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
I’m beyond frustrated. I just noticed that Brawl Stars has charged my card €6.95, even though I haven’t bought anything from the game. This isn’t the first time—back in March, there was a similar unexplained transaction. It looks like my card is being charged regularly without my permission, and I h...
I purchased 80 gems in Brawl Stars through Google Play with a 95% discount for ₺10, but the gems never appeared in my account. While making the purchase, the game crashed due to an issue with my device, and I didn’t receive the gems I paid for. This situation is incredibly frustrating, and I’m disa...
Hello, we accidentally made a wrong purchase in the Brawl Stars game, and immediately after, we canceled the transaction. However, the game penalized us with a -5000 gem deduction, which is very frustrating since we already work hard to collect gems. What is the reason for this penalty? Our childre...
In Brawl Stars, my card was charged for the Brawl Pass Plus without my knowledge or consent. Despite the charge, no content was credited to my account. I requested a refund, and instead of resolving the issue, my account was penalized with a -5000 gem balance. This is unacceptable—why should player...
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