I made an appointment with the Ankara Bosch authorized service for the period of June 7, 09-11 for my refrigerator, which had an alarm warning and was not cooling. On the day of the appointment, I waited at home until 11 p.m. When I called in the afternoon, the answer I received was 'Friends came, you were tired at home, they called you and could not reach you'. When I asked for the matter to be investigated, I was told that at 1003 hours, they did not call me, but called my wife once as a backup number. Subsequently, I was confronted with a discourse that was far from seriousness and professionalism such as 'Sir, I wish you had called us when the service did not come'. Since I had no other available days during the week, I made an appointment for 9-11 am on Saturday morning. When I called the service at 0930, just in case, the answer I got was 'Friends will pull it during the day'. When I said that I had made an appointment for 9 -11, I got the answer "I will forward it to the friends". Of course, in the meantime, we threw away all the melted materials in our cupboard due to the Bosch service's lack of seriousness, unprofessionalism and non-institutional approach.
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I purchased a Bosch refrigerator with a 7-year warranty. By the end of the third year, the lower compartment (not the freezer) stopped cooling, so I contacted Bosch Çankırı service. The technicians who came mentioned that the butterfly valve, which opens and closes to regulate cooling when the fridg...
I bought a Bosch refrigerator from the Bosch dealer in Izmir Gaziemir. I scheduled an installation appointment with the authorized service center in Torbalı for today, May 24, 2024, Friday. My spouse stayed home all day, skipping work, waiting for the installation team. No one showed up, and no one ...
My spouse scheduled a service appointment for September 27th from 5 PM to 8 PM, a strange 3-hour window. We canceled the appointment at 6 p.m. and rescheduled it for September 28th, from 4 p.m. to 6 p.m. We received an SMS confirmation. No service technician arrived between 4 and 6 p.m. on September...
I bought a Bosch refrigerator two years ago. Even though it's not our fault, the machine keeps breaking down and freezing all the food. During the first repair, they came and fixed it. They also sold us a power conditioner for the plug and told us there would be no more problems. All of the food end...
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