I purchased a Bosch Serie 6 Dryer in September 2024, and it developed a software error shortly after. Bosch initiated a replacement process, but when the Head Office contacted me today, I was told that neither the same model nor an upgraded version is currently in stock and that the replacement would only be possible in January 2025. This is beyond frustrating, especially since the same product is listed as available on their website when you attempt to purchase it. I don’t understand the contradictory information. Bosch Turkey sold me a defective product, and I don’t see why they can’t replace it immediately. This situation feels like customer mistreatment, and I urge others to reconsider before purchasing Bosch products—today it’s me, tomorrow it could be you.
Bosch Turkey still has not produced a solution for the defective product it sells. Delivered on December 14, 2024, the Bosch brand tumble dryer has scratches and dents as seen in the pictures. The damaged part was covered with a label so that it would not be noticed. I created a return request for t...
In December 2023, I purchased three Bosch products (Refrigerator, Washing Machine, and Dishwasher) from the authorized dealer in Bağcılar, Istanbul, with the agreement that my products would be delivered in May 2024. I was also required to sign a delivery slip stating that I would pay a storage fee ...
I purchased a dryer from Boschhome.com.tr on April 23, 2024. Since then, it has been consistently making a 'tok tok tok' noise, just like in the video, until the program finishes. The service team has visited twice, but couldn't resolve the issue, so they sent the video to the central office. The ce...
The Bosch Serie 8 Dryer has disappointed us for the second time. On September 12, 2024, we purchased a Bosch Serie 8 washing machine and a Bosch Serie 8 dryer. Shortly after the installation of both machines, we noticed that the dryer was making a loud noise from the fan. When the service checked it...
On March 27, 2024, I purchased a washing machine from the Bosch Online store using a nine-month installment plan, but despite paying two installments, it has yet to be delivered to me. After the purchase, delivery was slated for March 28, 2024, with installation the following day. However, the washi...
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