Bosch Turkey still has not produced a solution for the defective product it sells. Delivered on December 14, 2024, the Bosch brand tumble dryer has scratches and dents as seen in the pictures. The damaged part was covered with a label so that it would not be noticed. I created a return request for the defective product and was told that it was approved, but still neither the new product was delivered nor the old product was taken from my home. Since I did not have it installed, the defective product stands behind the apartment door in my corridor, I enter and exit my home by rubbing between the wall and the door. For 3 days, neither the call center nor the dealer has been able to find a solution. When I call, I am told that the factory will be contacted and will return quickly, but no action has been taken yet. It is not enough that they brought the defective product to my home, but there is still no return for the day of exchange. If it is not resolved within the day tomorrow, I will apply to Consumer Rights via e-government for selling defective goods.
I purchased a Bosch Serie 6 Dryer in September 2024, and it developed a software error shortly after. Bosch initiated a replacement process, but when the Head Office contacted me today, I was told that neither the same model nor an upgraded version is currently in stock and that the replacement woul...
In October 2022, I purchased a Bosch brand dryer, but the dealer delayed shipping until we had the installation site ready. When we were completed, we were told to wait for factory production because the device was no longer in their possession. I wanted to upgrade to a higher model and pay the diff...
In December 2023, I purchased three Bosch products (Refrigerator, Washing Machine, and Dishwasher) from the authorized dealer in Bağcılar, Istanbul, with the agreement that my products would be delivered in May 2024. I was also required to sign a delivery slip stating that I would pay a storage fee ...
I purchased a dryer from Boschhome.com.tr on April 23, 2024. Since then, it has been consistently making a 'tok tok tok' noise, just like in the video, until the program finishes. The service team has visited twice, but couldn't resolve the issue, so they sent the video to the central office. The ce...
I bought a Bosch Washer-Dryer from B***** store on 10/17/2023. Surprisingly, the product delivered was a display item, even though this wasn't communicated to us. Since it was in packaging, we didn't notice. After installation, I discovered a large scratch on the lid. When I contacted the store, the...
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