I purchased a dryer from Boschhome.com.tr on April 23, 2024. Since then, it has been consistently making a 'tok tok tok' noise, just like in the video, until the program finishes. The service team has visited twice, but couldn't resolve the issue, so they sent the video to the central office. The central team and technical staff responded with feedback suggesting that the noise is normal and caused by items hitting each other. However, the noise from items is already evident in the video, and we can distinguish it perfectly well. Yet, Bosch's technical service, either unable or unwilling to acknowledge the machine's fault, insists that the noise is normal, burdening the consumer with this inconvenience. Instead of replacing the machine, as should be done by the authorized seller, they attempt to shift the burden onto the consumer. Moreover, this machine was purchased just about 15 days ago, and it's clear it could lead to more significant problems in the future.
On December 5, 2024, I purchased a Bosch WQG241A0TR dryer from a local dealer. The machine was delivered to my home and installed by an authorized service technician. The following day, I used the dryer for the first time, and it displayed a total drying time of 4 hours and 30 minutes. However, abou...
I need to share that I bought a Bosch WQG2410TTR clothes dryer on May 7, 2023. At first, we were really happy because all of our appliances are from Bosch, about a month ago, towards the end of the drying cycle, my machine started making this knocking sound. then I decided to record a video. After t...
Bosch Turkey still has not produced a solution for the defective product it sells. Delivered on December 14, 2024, the Bosch brand tumble dryer has scratches and dents as seen in the pictures. The damaged part was covered with a label so that it would not be noticed. I created a return request for t...
Hello, on May 7, 2023, I purchased the Bosch WQG2410TTR washer-dryer. Initially, we were very satisfied because all our appliances were from Bosch. About a month ago, when the drying program was nearing completion, half an hour before finishing, a knocking sound started. I recorded a video and calle...
Since September 12, 2025, I have been experiencing an issue with my Bosch WQG24100TR model dryer, where it does not dry or drain water in any cycle. I contacted Bosch customer service for my product, which is still under warranty, and the authorized service team came. They said the problem would be ...
Comments