To Bosch Internatiol Headquarters, As a loyal customer who has always trusted the quality and after-sales support of Bosch, I have consistently chosen your products — from home appliances to power tools. However, my recent experience has completely shattered that trust and changed my perception of your brand. I purchased a Bosch CL2000 35E air conditioner, which exhibited a serious issue from the very first day of installation. The installation team reported that the outdoor unit of the AC was producing an excessive humming noise inside the living room, comparable to that of a jet engine. This issue was officially documented, and the team recommended a unit replacement — a signed report from your authorized service provider confirms this. Despite this, Bosch Headquarters demanded a video of my home’s interior — a request that is both invasive and in violation of personal data protection laws (KVKK). Although I was under no legal obligation to comply, I shared the video in good faith, hoping it would lead to a resolution. Unfortunately, Bosch chose to disregard the official technical report issued by your own service team, and instead made an amateur assessment based solely on the video, claiming there was no issue. I am baffled as to how such a serious sound disturbance could be properly evaluated through a basic phone recording. Please be assured that, should this matter not be resolved promptly and fairly, I will be forwarding all documents, reports, and video evidence to both Bosch Germany and the Consumer Arbitration Board. Additionally, I will not hesitate to share my full experience across my widely followed social media platforms and consumer groups, so that others may understand how a brand like Bosch can mistreat its customers. After this ordeal, I can confidently say I will never again purchase a Bosch product, nor will I recommend your brand to anyone in my personal or professional circles. Sincerely,
My Bosch dishwasher, which is still under warranty, has been making excessive noise since I purchased it. Despite contacting the service team, I was told that this level of noise is normal for this model, and no intervention was provided. This explanation is unacceptable for a premium brand. The no...
From the moment I bought my Bosch refrigerator, it’s been making extremely loud noises—more like construction machinery than a kitchen appliance. We’ve called service twice. Eventually, one technician admitted the unit had a factory defect and suggested replacing the motor. We initially declined an...
I purchased a Bosch air conditioner with an active warranty in 2021. The service team arrived, installed it, and then left. I have two air conditioners at home, and I only used the Bosch unit sparingly because the weather was still cool. However, as temperatures in Turkey rose above normal, I began ...
I purchased a Bosch refrigerator, trusting the brand’s reputation, but since day one, it has been extremely noisy. I reported the issue twice, and during the service visits, I was told the lower section of the refrigerator isn’t working and that the mainboard and two other parts need to be replaced....
I purchased a Bosch handheld stick vacuum expecting strong performance and quiet operation from a globally trusted brand. Unfortunately, the product has been very disappointing. It runs with excessive noise, and its overall performance is far below Bosch standards. I already sent it to service once...
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