BMW Roadside Assistance Staff Insulting Customer Instead of Finding Solutions
In Kapadokya, I misplaced my BMW key and called BMW roadside assistance for assistance. They told me they didn't have a spare key. So I inquired if there were any parts shortages at their service centers. In response, the roadside assistance personnel yelled angrily, "How should I have every model's key on hand?" Is BMW's service commitment only valid until the car is purchased? It's disappointing to see such a snub from a company known for its luxury and customer service. Instead of assisting me in finding a solution to my problem, they chose to criticize me. BMW's service standards should be maintained throughout the customer journey, not just during the sales process.
Dear Customer, We have received your notification, and it has been recorded and shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center
Dear İsmail A., You can access the surveys by clicking on the links in the emails or SMS messages sent to you. Additionally, after logging into your account on our homepage with your password, you can access the survey by pressing the "Evaluate" button on the right side of the complaint you want to fill out and rate, after listing your complaints by pressing the "My Complaints" button in the menu under your profile photo. Best regards, BMW Communication Center
The email or SMS did not reach me.
