5
Mustafa is very satisfied with the result
Resolved

2015 BMW 118i Windshield Seal Deteriorated, Causing Water Leaks

2015 BMW 118i Windshield Seal Deteriorated, Causing Water Leaks
2015 BMW 118i Windshield Seal Deteriorated, Causing Water Leaks
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Mustafa
October 24, 2024 10:30 am
30
Mustafa's Thank You Message
“BMW once again proved its greatness by replacing the problematic lower windshield seal and grille of my car free of charge. I would like to thank Ms. Tuğçe, the BMW managers, and the staff involved for their assistance during this process.”

The windshield lower grille seal on my 2015 BMW 118i has started to crumble and fall apart on its own, leading to water leaking into the vehicle. This is a serious issue that compromises the car’s usability and interior condition.

I am requesting BMW to assist with replacing the windshield seal under their goodwill warranty policy, as this seems to be a manufacturing defect rather than regular wear and tear.

As a BMW owner, I expect quality and durability from the brand, and this issue does not align with those standards. I urge BMW to address this matter promptly and provide a resolution that reflects their commitment to customer satisfaction. Thank you for your attention.

November 26, 2024 2:24 pm (1 month after complaint)
Mustafa
Mustafa
November 26, 2024 4:53 pm

BMW once again proved its greatness by replacing the problematic lower windshield seal and grille of my car free of charge. I would like to thank Ms. Tuğçe, the BMW managers, and the staff involved for their assistance during this process.

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