1
Onur is completely dissatisfied with the result

2014 BMW 3.16i Msport Chronic Thermostat Problem And Block Plug Problem

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Onur
May 11, 2023 8:36 pm
25

 I am driving a BMW brand 3.16i msport 2014 model vehicle... My vehicle is at 79 thousand km yet. However, I would like to express my complaint, which I see as a chronic problem even though it has very low mileage, and which I have asked/ seen on all the internet site, forums and some masters. There is a problem with the thermostat of the car. Sometimes the warning lamp is on, sometimes I see it, sometimes I don't. I think that there is no balancing in the temperature of the engine. In this case, it means that I will have a problem with the engine in my vehicle in the future. Since this is a chronic problem and it is not user error, I request a replacement of this part in the service. Since the replacement of this part from the service is chronic, I expect it to be met free of charge. If necessary, I can write to Germany and BMW-based officials. My vehicle is registered to İstinye Borusan. I have no doubt that they will always be supportive. Thanks. As a note, the block plugs of the vehicle should not crack at low km in such a short time, etc. In this case, I think that it is chronic, and I request you to take the necessary action. I am waiting for your support on 2 issues.

May 11, 2023 8:46 pm (10 minutes after complaint)

Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

Onur
Onur
July 12, 2023 12:18 pm

I expect them to cover 100%, BMW never disappoints, we are very satisfied with them. Since it is not a user error, we expect their support both in correspondence with Germany and in the service repair side. Thank you.

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Onur
Onur
Complaint Owner

Ve couldn't GET any results from abroad

What do you think?

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