5
İbrahim is very satisfied with the result
Resolved

Unable to Access Bitci.com on Mobile Data – Works Only on Wi-Fi

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İbrahim
September 16, 2024 1:59 am
47
İbrahim's Thank You Message
“They called me from the customer service hotline, the issue was resolved, thank you.”

I can’t access the Bitci.com main screen from my mobile phone using mobile data. Even though all my verifications are complete and I know my password, the screen won’t load, and it shows a connection error. However, when I connect to my home Wi-Fi, I can log in immediately without any issues.

I need urgent help to resolve this problem, as it’s very frustrating to only be able to access my account on Wi-Fi. I would appreciate a quick solution to this issue. Thank you!

October 03, 2024 8:56 pm (17 days after complaint)

Hello, Our expert teams have been informed about the subject, and the resolution process regarding the situation you experienced has been completed. If you would like to receive support on a different matter, you can reach us 24/7. Best regards, Bitci Support Team

İbrahim
İbrahim
October 08, 2024 2:35 pm

They called me from the customer service hotline, the issue was resolved, thank you.

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