Xolvie Resolution Specialist January 16, 4:37 pm
If Bitay has locked your funds during a market dip and you can't make trades, it could be because of system limitations or security measures mentioned in their User Agreement.
Bitay might pause or limit trading when there's a lot of market ups and downs or if they notice something unusual with accounts. Check out their policies to see the specific situations where these restrictions come into play.
Get in touch with Bitay’s customer support right away to get some clarity on this. You can get in touch with them through email at [email protected] or call them at +90 850 466 66 00.
Please describe your situation clearly, mentioning the date and time of the issue, the amount that is locked, and any transaction IDs that are relevant.
They will fix your issue. If not, remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.
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