I deposited some cryptocurrency to try Bitay Exchange, but it wasn't a good fit for me. I started a Turkish Lira withdrawal request on March 19, 2023, at 7:18 PM. Despite their website claiming that withdrawals are processed automatically 24 hours a day, I had to wait 6 hours for the transaction to be completed. During this time, I called customer service 4-5 times and each time received the same scripted response: "We will forward your issue to the relevant department and prioritize the urgency of the matter." I didn't want to wait any longer because the price of the cryptocurrency I had sold was rising, so I decided to buy more cryptocurrency instead of waiting for the withdrawal. However, when I attempted to withdraw the cryptocurrency, the system returned an error message. I had to convert the cryptocurrency back to Turkish Lira and request another withdrawal, which is still pending. When I contacted customer service again, I received the same canned answer, stating that there could be delays due to high volume. I'm very unhappy with Bitay's service and will close my account as soon as my funds arrive.
The Litecoin deposit and the conversion to Turkish Lira were completed immediately without any problems, but the withdrawal to my bank account has not been deposited even though it has been 5 days. Even though it says 24/7 support and they use this slogan, I have not been able to reach them for 4 da...
I made a withdrawal request from Bitay Exchange on November 30, 2023, hoping for a speedy transaction. I'm still waiting for my money to be processed. In addition, they assert that they have resolved the issue and recorded the complaint, but my assets are still not appearing in my account. This has ...
I'm completely fed up with the Bitay cryptocurrency exchange! They have refused to approve my cryptocurrency transfers as well as my request to withdraw Turkish Lira to my bank account. I initiated an XRP transfer to my BTCTURK account on September 7th, followed by a Dogecoin transfer to my Paribu a...
I initiated a withdrawal request on Bitay Crypto Exchange over a week ago, but the funds are still marked as pending and have not been transferred to my account. Despite multiple attempts, I have been unable to reach customer support. The phone lines keep me on hold indefinitely, offering no resolut...
I've encountered a serious issue with Bitay Exchange as they fail to respond to emails, and their promised callback within two hours when contacted by phone never materializes. I deposited cryptocurrency, and it hasn't reflected in my account; attempting to withdraw in Turkish Liras (₺) also proves ...
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