5
Resolved

Disappointed with Bioderma Aquafluid Sunscreen

July 30, 2023 1:38 AM100
Hilal's Thank You Message
Thank you.

I've been using Bioderma Aquafluid sunscreen for years and have lost count of the number of bottles I've gone through. However, after making a recent purchase, I discovered that the formula had changed, and I am completely dissatisfied with the new version. It's become a product that I wouldn't use even if they paid me. Previously, the sunscreen was white in color, had a smooth and velvety finish, and did not leave my skin feeling greasy. The yellowish texture, on the other hand, makes my skin sticky and oily, causing discomfort and even stinging in my eyes. The formulation of the product has completely changed, and I dislike it in every way - it has become incredibly disappointing. Please let me know if there is any way to return to the previous formulation. If not, I will not consider using your products again, as this has been a huge disappointment.

July 31, 2023 9:47 AM (1 day after complaint)

Hello, A response regarding the subject has been sent to your email address. Best regards, Bioderma Turkey

Hilal
August 30, 2023 12:23 PM

Thank you.

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