I Lost $1843 from My Binance Account After Web3 Transfer

I attempted to withdraw $135 from my Web3 wallet to my Binance account. As expected, the transaction required ETH for gas fees. So, I switched to my Binance account, purchased $5 worth of ETH, and transferred it for the fee. But when I returned to Binance, I was shocked to find that $1843 had disappeared from my account.

I immediately contacted support. Their response? They claimed the transaction was carried out through Web3, that it involved a “ghost token,” and that it was done from my registered device using my password. I explained multiple times that I never entered any contract address, never attempted to purchase any token, and only tried to transfer existing balance back to the exchange. Still, I got nowhere.

Even more alarming—over $1700 of the missing amount was taken not from the Web3 wallet, but from my main Binance spot and futures accounts. Funds that were never even on Web3 were somehow used without my consent. Yet Binance continues to deflect responsibility and tells me to go to law enforcement, offering no resolution. Worse, their support reps repeat the same blame-shifting statements like: “You initiated it, you authorized it, you used your password.”

I want to make this absolutely clear: I only tried to withdraw my balance. I didn’t buy anything. I didn’t authorize any token purchases. This was a result of a major security flaw in Binance’s Web3 integration. I am demanding that Binance take accountability, investigate this incident properly, and reimburse my stolen funds. I trusted this platform with my money, and now I’ve been left with nothing but silence and blame.