My Betwoon Account Was Closed and I Did Not Get Paid

I lost approximately ₺50,000 on the Betwoon betting site, and when I finally won ₺5,000, I found myself unable to withdraw it. Whenever I reached out to live support, I was met with the same pre-written replies that failed to address my problem. I didn’t receive the help I needed, and even after being passed to a so-called supervisor, I still didn’t get a clear response. In the end, my account was shut down without any explanation, and I was merely informed that I could file a complaint if I chose to. I was surprised to encounter this kind of experience after using the platform for some time. I’m not only frustrated—I feel exploited. I kindly ask that this matter be resolved and my rightful winnings be disbursed.