Betwoon Refused to Pay Full Winnings After Using Weekend Bonus

I deposited 140₺ on Betwoon to play casino and slot games. I requested the 40% no-wager weekend slot bonus, which added 57₺ separately to my account. This bonus was used exclusively for the games, and my initial deposit was untouched. After the bonus balance was depleted, I used my own balance and increased it to 4000₺ on a different slot game. However, Betwoon only paid me 840₺, claiming the weekend bonus was the reason for the reduced payout. This makes no sense since the bonus was used entirely separately, and I didn’t win anything from it.

Despite providing proof of my game history, neither live support nor my callback requests resolved the issue. Betwoon failed to honor my winnings, showing a lack of professionalism. I demand immediate payment of the remaining balance. My username is erdemv**.