Betwinner's Unjust Account Closure - Refund
To Whom It May Concern, I am writing to formally file a complaint against Betwinner regarding the closure of my betting account (Account ID: 1338919***, Email: alexmahon1***@gmail.com) and the withholding of my funds. Betwinner closed my account citing violations of their Terms and Conditions but did not provide clear evidence or details of any wrongdoing on my part. Their message stated that balances would be refunded after an investigation, excluding any unfair profits, yet they also claimed that the deposited funds have already been withdrawn from my account without refund or explanation. I have repeatedly requested clarification and the status of my remaining balance, but Betwinner has refused to respond, stating their decision is final and ignoring any further communication from me. I believe this treatment is unfair and not in accordance with responsible and transparent business practices expected of licensed bookmakers. I kindly ask your office to investigate this matter and assist in ensuring that my rightful funds are returned to me or that I receive a clear, justified explanation. Thank you for your attention and assistance.
