If Betwinner locked your account after you won a big bet, you should call their customer service team right away.
Their website has a live chat that's open 24 hours a day, seven days a week. You can also write them at [email protected] or call them at +44 203 936-29-96.
Ask for a clear explanation for why the account was locked and what you need to do to get back in.
Betwinner may have locked your account for a number of reasons, such as worries about security, problems with verifying your account, or a belief that you have broken their terms and conditions.
You should be ready to go through any extra Know Your Customer (KYC) checks that they may ask for, such as showing proof of address, a government-issued ID, or even your payment method.
If Betwinner doesn't answer or fix the problem within a fair amount of time, you may need to file a complaint on Xolvie to get things fixed.


