Betway canceled my bonus after I met all terms, how can I reclaim the bonus or escalate it?

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Xolvie
Xolvie Resolution Specialist May 18, 5:00 pm

Here's what to do if Betway took away your cash after you met all the requirements:

Review the Bonus Terms: Make sure you met all the requirements and conditions, like using the bonus within the time limit and on games that are qualified.

As an example, most bonuses need to be played 30 times within 7 days. Also, some games might not count toward the wagering requirements.

Talk to customer service: Support at Betway can be reached through live chat or email at [email protected].

Give specifics about your bonus, like when it was given to you, how you spent it, and proof that you met all the requirements.

Ask for a clear answer for why the bonus was canceled and find out if it is possible to get it back.

❗ Escalate the Issue: If the answer isn't good enough, you might want to 👉 take it to Xolvie so you can talk to other people and get help👈.

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