While playing slot games in the Bettilt casino section today, I deposited 1k and ended up losing continuously. During gameplay, I frequently experienced freezes and lag, which made it impossible to enjoy a fair gaming experience.
When I contacted customer service about the issue, they dismissed my concerns by saying it was just a matter of luck. However, I strongly disagree — I do not believe this was due to chance and suspect that there may be manipulation or unfair practices in the games.
I am requesting a full refund of the amount I deposited.
Username: d******************@gmail.com
Please review my complaint and take the necessary action to resolve this issue.
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