Contrary to the Message They Sent Me, BetterMe Deducted Money After I Canceled
they sent an automated message stating that the continuation would be automatically canceled. However, they proceeded to deduct ₺115 from my card without my permission or consent. My money was taken without any explanation, and there was no support or clarification about the subscription fee. do an immediate resolution to cancel the fee, refund my money, and clarify the cancellation process. This unauthorized charge is illegal for one, and rectifies this issue promptly. I expect clear and transparent communication regarding the deducted amount and a swift resolution to this matter.
Even though the process was long, it was resolved, thank you BetterMe.
Hello! Thank you for sharing the details of the situation. We are glad that everything is resolved now. We will gladly assist you should you need any help, so do not hesitate to contact us again. Kind regards, Team BetterMe
Dear Deniz A., We apologize for not being able to respond sooner. We would like to inform you that your complaint has been forwarded to the relevant department. According to our records, our support team has done their best to resolve your request. If you have any other questions or requests, we would be happy to assist you. Wishing you a blessed Ramadan! Best regards, the BetterMe team.
