3
Deniz found the result inadequate

Contrary to the Message They Sent Me, BetterMe Deducted Money After I Canceled

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December 09, 2023 1:12 pm
2,792

they sent an automated message stating that the continuation would be automatically canceled. However, they proceeded to deduct ₺115 from my card without my permission or consent. My money was taken without any explanation, and there was no support or clarification about the subscription fee. do an immediate resolution to cancel the fee, refund my money, and clarify the cancellation process. This unauthorized charge is illegal for one, and rectifies this issue promptly. I expect clear and transparent communication regarding the deducted amount and a swift resolution to this matter.

Deniz
Deniz
December 24, 2023 12:29 am

Even though the process was long, it was resolved, thank you BetterMe.

February 29, 2024 1:11 pm (2 months after complaint)

Hello! Thank you for sharing the details of the situation. We are glad that everything is resolved now. We will gladly assist you should you need any help, so do not hesitate to contact us again. Kind regards, Team BetterMe

April 09, 2024 5:32 pm
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